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Fast Track To ITIL Success
By Helmut Schindlwick
ITIL is around now for many years, unvortunately it hasn't received alway the best critics, especially in large scale procjects where different stakeholder requirements needs to be Read more...
itil Partners:
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ASL ITIL For Enhanced Application Management
By Pat Moore
The emergence of ASL (Application Services Library) has spawned a potential compliment to the ITIL framework, and is catching the attention of ITSM professionals. Touted as Read more...
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How To Implement Itil
By Groshan Fabiola
ITIL, the Information Technology Infrastructure Library, is a set of technologies and concepts that help manage IT development, infrastructure and operations. Implementacion ITIL and proyecto ISO Read more...
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Itil V.2 Or Itil V.3?
By Simon Buehring
ITIL v.2 was released in 2001 and lasted until 30th May 2007, when it was officially replaced by ITIL v.3. This essentially meant the publication of five new ITIL guides and Read more...
The Information Technology Infrastructure Library (ITIL) is a set of concepts and policies for managing information technology (IT) infrastructure ...
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Getting Employed With Itil: The It Service Management Qualification
By projectmanuk
Approximately 60% of IT Service Management jobs advertised in the UK require the (IT Infrastructure Library) qualification. This corresponds closely to a 2008 global survey by Axios Systems, which found that almost 90% of organisations follow guidelines.
The qualification is based on a series of books issued by the Office of Government Commerce, each dealing with an aspect of IT Service Management or a stage in the Service Lifecycle. There are four tiers of certification: Foundation and Intermediate level certificates are awarded for passing certain course modules, Expert is automatically attained when a student has accumulated a certain number of modular credits; Master is assessed through peer-review and written/oral examinations, and is based on practical expertise as well as understanding of the method.
IT Service Managers
Over half of all IT Service Management jobs advertised in the UK in 2008 specifically required
ITIL certification. The average UK salary for an IT Service Manager was £47.5k, but a high frequency of jobs were cited offering £50-£59k per year. The highest average salary for an IT Service Manager was £69k, in Sussex.
An IT Service Manager is responsible for the products and solutions provided by IT departments and organisations for businesses, projects and teams. Good sources of UK-based IT Service Management jobs are:
- IT Jobs Watch UK
- The Grey Matters Recruitment Organisation
Who needs ITIL?
It is not only IT Service Managers who need ITIL. Other positions that require knowledge of are Analysts, Test Environment Managers, Service Desk Engineers, IT Project Managers and IT Architects. The average salary for an IT professional with an qualification is £42,206.
Who uses ITIL?
IT is now fundamental to almost every business and organisation, and guidelines are invaluable to every IT department. Official users of include:
- Microsoft
- IBM
- Barclays Bank
- HSBC
- Guinness
- Procter & Gamble
- British Airways
- Ministry of Defence
- Hewlett Packard
How to get ITIL-qualified
The Foundation exam usually follows a three-day training course, which covers the key concepts and principles, the terminology and selected roles, processes and functions of ITIL, as well as providing a general overview of the Service Lifecycle. Foundation is essential to proceeding to the Intermediate, Expert and Master levels.
Simon Buehring is a project manager, consultant and trainer.
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