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What Is ITIL v3?
By Helmut Schindlwick
What is ITIL?The Information Technology Infrastructure Library (ITIL®) is a framework of best practice approaches intended to facilitate the delivery of high quality Read more...
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What Is Itil And Why Should Anyone Care?
By Will Edwards
When people ask me what I do for a living – and I answer that I teach ITIL – the next question usually is the one above: what is ITIL and (implied by the look on their faces) why should anyone care? Read more...
Resources
Itil V.2 Or Itil V.3?
By Simon Buehring
ITIL v.2 was released in 2001 and lasted until 30th May 2007, when it was officially replaced by ITIL v.3. This essentially meant the publication of five new ITIL guides and Read more...
Resources
Fast Track To ITIL Success
By Helmut Schindlwick
ITIL is around now for many years, unvortunately it hasn't received alway the best critics, especially in large scale procjects where different stakeholder requirements needs to be Read more...
The IT Infrastructure Library (ITIL) represents best practice in IT service management. ITIL was created by the UK Government agency CCTA and ...
Welcome to IT Service Management (ITIL) - your comprehensive itil resource.
Below, you'll find extensive information on leading ITIL service desk articles and products to help you on your way to success.
Fast Track To ITIL Success
By Helmut Schindlwick
ITIL is around now for many years, unvortunately it hasn't received alway the best critics, especially in large scale procjects where different stakeholder requirements needs to be alligend.
The way forward to start and implementtion is first to raise awareness in you organisation, try to communicate the "Content of ITIL" before you actually
start with any implemenation steps.
To speed up your ITIL project you may look for a predefined model, like the one from Casewise. This allows you not only to communicate the content in a graphical way, but also to adapt the content of the process to your own needs.
Another fast track are the ITIL online models to which you can subscibe for low cost, again for communication and maybe as preparation for you exam.
Please come and visit my Blog.
Helmut Schindlwick is working as consultant in the following areas Enteprise Architecture (EA), Business Process Analysis (BPA), Business Process Management (BPM) and Governance, Risk and Compliance (GRCA) since many years. Please come and visit my MyVideos
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